Privacy Policy and Data Protection

Last update: September 1, 2021

This Privacy and Data Protection Policy is part of the General Conditions that govern the website (hereinafter, the Web).

Through it, extended information is provided on the processing of personal data carried out by PANEL SISTEMAS INFORMÁTICOS through KALENA, and that could be collected and/or processed while browsing the web, or based on the commercial relationship with the company PANEL SISTEMAS INFORMÁTICOS.

In accordance with the personal data protection regulations, and in accordance with the provisions of articles 13 and 14 of EU Regulation 2016/679, General Data Protection Regulation, through this Privacy Policy, the User is informed of the following:


1. Responsibility

At Kalena we establish two different types of relationships with our users.

It is possible that you are using this platform because you have been given access to the Kalena environment; in that case, Kalena is not the person in charge of processing your data, but rather provides a service to the entity that has contracted the Kalena service and which has provided you with access. This provision requires that we process the data you provide us on your behalf, that is, we act as data processors. In this sense, our relationship with the person responsible for the processing of your data is regulated by a contract, as detailed in the Terms and conditions of the service, and we will treat them with the same diligence that we would if we were Responsible for their treatment.

On the other hand, you may have registered yourself to test our platform through the web, you want to contact us, or you want to hire our service. In that case, we are responsible for the treatment of your data. Continue reading.

Kalena is a product owned by PANEL SISTEMAS INFORMÁTICOS SL, (hereinafter PANEL), with registered office at Calle Josefa Valcárcel, nº 9, 28027 (Madrid) and CIF number B-83766485, and is the entity responsible for data processing. provided by users (“Users”) through the Web, Email or based on the business relationship with PANEL.

You can contact PANEL through postal mail at the address indicated above, by email to the address, or by phone by calling 914057878.

You can also contact our Data Protection Delegate through the email address

We reserve the right to modify or adapt this Privacy Policy at any time, so we recommend that you review it.


2. For what purpose do we process your personal data?

At Kalena we process the information you provide us as a customer in order to provide the service offered or our free trial, contact us, answer queries, requests or requests, manage the business relationship, and/or contract the service, and in Consequently, manage the data necessary for billing, budgets, contracts, etc.

Likewise, PANEL may treat the IP, operating system or browser used by the user, and even the duration of the visit, anonymously.

In those cases where to make a request it is necessary to fill out a form and click on the send button, doing so will necessarily imply that the user has been informed about the processing of their data based on this privacy policy.

All our forms have the symbol * or “Required” in the mandatory data. If the user does not provide these fields, or does not mark the checkbox of acceptance of the privacy policy, the sending of the information will not be allowed.

In addition, if we have obtained your express consent through the box configured for this purpose, we will send you commercial communications by electronic means, from which you can unsubscribe at any time.

3. What data do we process and how have we obtained it?

Kalena, in order to provide the service offered, processes the necessary and not excessive data for this purpose, the following categories of personal data being subject to such treatment:

  • Identification data (Name and surnames).
  • Contact details (email).
  • Employment details (company).
  • Economic data (billing).
  • Additional information that you voluntarily include if you contact us by email.


3. What is the legal basis for the treatment?

The legal basis for the treatment described is the execution of an agreement for the provision of the service, which is accepted at the time of acceptance of the terms and conditions in which this policy is included, or a pre-agreement, understood this when we treat your data in order to answer your questions and/or queries prior to contracting the service; We also use the express consent as a basis, where appropriate, obtained through the acceptance checkbox for sending commercial communications.

In any case, non-acceptance of this policy will prevent access to the platform.


4 How long will we keep your data?

The personal data provided will be kept as long as they are necessary for the purpose for which they were collected, as long as their deletion is not requested by the interested party or until the user or their company no longer uses the platform and the information is cleaned. contained in Kalena.

In general, we will apply the following criteria to determine retention periods:

  • The personal data will be kept as long as the user remains linked to the person in charge.
  • Once you dissociate yourself, the data processed for each purpose will be kept for the legally stipulated periods, including the period in which a judge or court may require them, taking into account the statute of limitations for legal actions.
  • The data processed will be maintained as long as the aforementioned legal deadlines do not expire, if there is a legal maintenance obligation, or if the legal term does not exist, until the interested party requests their suppression or revocation of the consent granted.
  • PANEL will keep all the information and communications related to the provision of the service, while the guarantees of the products or services last, to attend to possible claims.


5 Security measures

Kalena has an optimal level of information security, as it has put in place the means and adopted the appropriate technical and organizational measures according to the state of the technology to prevent the loss, misuse, alteration, unauthorized access or theft of Personal Data.

PANEL is a company certified in the ISO 27001 Information Security standard since 2016. You can consult the certification in this link.


PANEL is a company certified in the ISO 27001 Information Security standard since 2016. You can consult the certification in this link.

The personal data of the users may be transferred to:

  • State Tax Administration Agency, banks and financial entities for the collection of the service provided or product purchased; by virtue of legal obligation.
  • Those in charge of the treatment necessary for the provision of the service, who will have signed a contract for the provision of services that obliges them to maintain the same level of privacy as that of the person in charge.

Likewise, PANEL will in no case transfer your personal data to third parties so that they can directly send you advertising or commercial information.

In the event that any of the assignments involves an international transfer of data when using American applications, it will adhere to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies in terms of privacy.


7. What are your rights as an interested party regarding the processing of your data?

The data protection regulations recognize the user a series of rights, which Kalena, as the person in charge, has the obligation to satisfy. These rights are:

  • To know if your data is being processed or not.
  • To access the personal data that is the object of the treatment.
  • To request the rectification of the data if they are inaccurate.
  • To request the deletion of the data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
  • To request the limitation of the processing of the data, in some cases, in which case they will only be kept in accordance with current regulations.
  • To revoke consent for any treatment for which you have consented, at any time.
  • Taking into account the nature of the data collected by Kalena, there is no possibility of their portability.


The user may exercise their rights at any time by email addressed to, or by writing to the address of the Data Controller.

To facilitate the process, and comply with the principle of data accuracy, if any data is modified, the Responsible appreciates the communication of said modification.

Depending on the right exercised, Kalena will take a maximum of one month to respond from receipt of the request, and two months if the issue is very complex, in which case the user will be notified.

If you consider that the processing of your data does not comply with the provisions of the applicable regulations, the interested party will have the right to file a claim with the competent data protection authority.


8. Data of minors

PANEL will not process data from children under 14 years of age. Therefore, the user must refrain from providing them if they are not that age or, where appropriate, from providing data from third parties who are not that age. PANEL is exempt from any responsibility for the breach of this provision.



The Web uses Cookies, if you wish to expand this information you can do so by accessing our Cookies Policy.


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