Comprehensive support service
KALENA is not just a software tool, it’s a strategic partner for your business.
When choosing office space management software, many questions and different options arise for our specific needs. At KALENA, we know that every business is unique, which is why our approach is personal and individualized.
Unlike many market solutions, KALENA is not limited to simple sales support. From the outset, we treat each case as a unique project, supporting your organization throughout all phases: from project presentation, initial requirements gathering and configuration, to implementation.
To achieve this, we have a team of specialists dedicated to offering you comprehensive service and thoroughly understanding your needs. We also accommodate all necessary communication levels, ensuring a smooth and successful transition with KALENA.
Project definition and presentation
We help you define and present your KALENA launch project from the very beginning:
- Presentation of the project to the involved Management Areas.
- Project planning in all its phases.
- Integration with other company departments.
- Justification of KALENA’s value compared to other proposals and comparison with other market solutions.
- Presentation of functionality tailored to your specific requirements.
Technological dialogue
At KALENA, we can help you mediate with your IT department to resolve any technical questions and complex integration requirements your company may have, for example in the following areas:
- Integration with Active Directory and other company information systems.
- Compliance with security policies.
- Project for implementation and configuration of the solution.
Why? Because KALENA belongs to a leading business group in software engineering solutions, with more than 20 years of experience developing software systems and applications for large companies and multi-sector projects.
In addition, we are certified in different Quality and Safety methodologies and standards: ISO 27001 for Safety, CMMI for Software Development and Services Maturity Level 3, and ISO 9001 and 14001.
Tool Settings
KALENA is very easy to set up and use, but if you need it, we can help you to configure the tool to your corporate needs and get the most out of its capabilities, such as:
- Integration of your organizational chart features and associated permissions and priorities.
- Configure and upload your own plans to the tool to ensure they look their best.
- Configuration of customized monitoring reports tailored to your company’s key indicators.
- Establishment of corporate policies and procedures for the use of KALENA for employees and users.
Start-up
We want to make sure your experience with KALENA is optimal at all times.
To achieve this, we support you in the implementation of the KALENA solution, to ensure that everything goes as planned and without incident:
- KALENA has a proven track record of reliability: during its five years in production, we have not experienced any critical issues that have prevented our customers from using the tool. This stability guarantees that our solution will be a reliable part of your infrastructure.
- Training and support for users.
- Support Service and distinctive Service Level Agreements that guarantee fast and efficient support whenever you need it.
Optimize your office,
empower your team.
More than 200 companies in 15 countries already use KALENA to manage their office workspaces.
Meet the KALENA team
KALENA is constantly evolving to make booking spaces and other resources better for your team every day.
The entire KALENA team is part of the Innovation and Product Area of Panel Sistemas, and is made up of multidisciplinary, agile and collaborative experts, with great talent and innovative capacity.
Other areas of the company also collaborate with KALENA, such as the Infrastructure, Security, Legal and Quality departments, to offer a complete 360º service.
In short, a TOP team to make you fully enjoy your experience with KALENA.
The KALENA Commercial team is responsible for attending to your request from minute zero, teaching you KALENA in depth and advising you on the plan that best suits your needs, always seeking the greatest value for you and designing a tailored proposal for the management of your corporate spaces.
The KALENA Product Development unit, specializing in Facility Management, Sensor Solutions and IoT, is responsible for defining the product roadmap, developing customized features for each company, and ensuring software updates for clients.
The KALENA After-Sales, Maintenance and Support team is led by a team specialized in customer service and software systems support. It is responsible for bringing KALENA’s customized projects into production and continuing their development, thanks to our distinctive premium, personal, and individual support service. This team follows very high quality standards, which require us to meet efficiency goals in terms of response times and incident resolution.
Other areas of the company also collaborate with KALENA: Artificial Intelligence, Data & Analytics, RPA, Quality Experience, etc., benefiting from their specialization and cross-functional service to enhance the product’s functionality. Furthermore, close collaboration with the Infrastructure, Security, Legal, and Quality departments allows us to offer a comprehensive 360-degree service.
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